Privacy Policy

2. General Notes on Data Processing

We only process personal data insofar as it is necessary for the provision of this website, the handling of inquiries, or the delivery of our services. Personal data is any information by which you can be personally identified.

3. Website Visit and Server Log Files

When visiting our website, information is automatically collected by the hosting provider. This may include the following data in particular:

• Browser type and version
• Operating system used
• Referrer URL
• IP address
• Date and time of the server request
• Pages or files accessed
• Volume of data transferred

This data is processed to technically provide the website, ensure stability and security, and prevent misuse. The legal basis is Art. 6 para. 1 lit. f GDPR.

4. Contact via Form, Email or Phone

If you contact us via the contact form, email, or phone, we process the information you provide to handle your inquiry. This may include in particular your name, email address, phone number, message, and voluntarily provided information about the au-pair process.

Depending on the content of your inquiry, this may also include information about application documents, desired destination country, residence status, visa, language skills, family situation, or other information you voluntarily share with us.

Processing is carried out to handle your inquiry and to perform pre-contractual or contractual measures based on Art. 6 para. 1 lit. b GDPR. Insofar as processing is necessary for general communication and organisation, it is additionally based on Art. 6 para. 1 lit. f GDPR.

5. Data Sharing

Personal data is only shared with third parties if this is necessary to handle your inquiry or to provide our services, if you have given your consent, or if there is a legal obligation.

We point out that decisions regarding visas, residence rights, or administrative procedures are made exclusively by the competent authorities.

6. Cookies

Our website does not use cookies. No cookies are set for analytics, marketing, or tracking purposes.

7. Hosting and Content Delivery Network

This website is hosted via Amazon Web Services. The provider is:

Amazon Web Services EMEA SARL
38 Avenue John F. Kennedy
L-1855 Luxembourg

For fast and secure delivery of the website, we use Amazon CloudFront as a content delivery network. In this process, personal data, in particular IP addresses and technical access data, may be transmitted to AWS and processed via server locations within and outside the European Union.

The use of AWS and CloudFront is based on our legitimate interest in a secure, stable, and efficient provision of our website pursuant to Art. 6 para. 1 lit. f GDPR.

A data processing agreement pursuant to Art. 28 GDPR has been concluded with AWS.

8. Storage Duration

We store personal data only for as long as is necessary for the handling of your inquiry, the performance of pre-contractual or contractual measures, or compliance with statutory retention obligations. After that, the data is deleted unless statutory retention obligations prevent this.

9. Rights of Data Subjects

You have the right to:

• according to Art. 15 GDPR, request information about your processed personal data;
• according to Art. 16 GDPR, request the correction of inaccurate data;
• according to Art. 17 GDPR, request the deletion of your stored data;
• according to Art. 18 GDPR, request the restriction of processing;
• according to Art. 20 GDPR, receive your data in a transferable format;
• according to Art. 21 GDPR, object to the processing;
• according to Art. 77 GDPR, lodge a complaint with a data protection supervisory authority.

10. Currency of This Privacy Policy

This privacy policy may be updated if legal requirements change or technical changes are made to this website.